PRG is the longest running BPM professional services company in the world

PRG is the first to develop and apply a comprehensive process methodology that focussed on performance improvement. We have helped our clients globally to realize significant process improvements and implement new business models on over two hundred occasions.

We continue to lead the field, with our recent introduction of the Business Agility manifesto, and pioneering the principles of self management within organization.

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Roger Burlton defining Business Architecture

PRG In Action - Case Studies

See our expertise in action with case studies of how we helped clients across multiple industries


We most value a holistic, common sense and value focused work philosophy.

We believe in looking at all perspectives of business issues and balancing criteria for the solution to ensure optimum fit.

Optimizing for Results

We optimize for measurable business performance while avoiding business and compliance risks concurrently.

People Focused

We strive to eliminate staff frustration, by design processes that engage and empower your team to deliver on their stated objectives and targets

Technology Agnostic

While we have worked and partnered with numerous technology vendors over the years, our solutions are always first and foremost based on your individual organization’s needs. When necessary, we will recommend only the best tools to meet your requirements.


We have numerous speaking engagements across the globe, come to hear in person what we have to say!


HOW CAN WE HELP? +1 905-237-2936



Business Process Modeling and Improvement – Live Stream
May 28 all-day


What happens when you automate a broken process? What happens when you implement a brand-new system with the same old processes? In a manufacturing environment the result would be the same defects only faster!! In business it is not much different, except the causes of the defects can be much harder to spot. Improving business processes is necessary whenever implementing any new technology or seeking to optimize and gain efficiency.

This seminar introduces a simple and systematic approach for analysing, modeling, and redesigning specific processes. It provides the foundation to a range of practices for moving specific business process performance metrics to an improved target state. It is based on proven formal methods and over twenty years of practical experience gained from hundreds of projects conducted by Process Renewal Group and the sage advice found at the knowledge portal: BPTrends.com.

This session provides a solid foundation for those starting out and a great refresher for anyone already experienced with process. Business managers, analysts and change practitioners will gain from the included practical hands-on working exercises to learn and apply the techniques covered.



  • Why do Process work?
  • How to scope for change
  • Techniques to model process
  • How to identify process measures
  • Tools to analyse the current state for issues, determine root causes and potential solutions
  • Various methods for coming up with innovative ideas to improve performance
  • Methodology to support implementation and enable ongoing sustainment


Course Outline

Components that influence how the work is done and lead to a particular Business Performance

What is business process? Overview of Process Architecture

    • Describe the principles of business architecture and process management
    • Demonstrate an understanding of an end-to-end stakeholder view of a business
    • Process-centric performance measures
    • Understand the use of strategic criteria to evaluate the importance of candidates for change
    • Evaluate and rank performance gaps

Improvement project approach

    • Synthesise project objective, approach, team
    • Understand the difference between Process and Project

Processes scoping

    • Determine process stakeholders
    • Determine what is in and out of the project scope
    • Build scoping model
    • Identify process measures

Process modeling

    • Understand the premise of modeling
    • Understand process modeling principles
      • Concept model
      • Data Flow model
      • BPMN model
      • Customer Journey map
    • Recognise ‘good’ from ‘bad’ model
    • Complete process supporting documentation

Process analysis

    • Analyze existing process by applying various techniques
    • Develop Quick Win Description

Process re-design

    • identify potential solutions to a problem
    • develop Quick Win description
    • understand methods for coming up with innovative ideas
  • Process improvement implementation and roll-out
  • Understand goals of the implementation
  • Learn components of the Business Case
  • Understand types of implementation initiatives
  • Understand goals of the roll-out
  • Understand roll-out activities
  • Understand the importance of human change management


Who Should Attend   

This session is designed primarily for practitioners who are starting their journey in process improvement, or those who are looking for a refresher and some new ideas. Including

  • Process Analysts and Designer
  • Business Analysts
  • Business Leaders
  • Change Managers

Business Process Management Conference Europe – a Virtual Conference
Oct 11 – Oct 14 all-day
Building Business Capability – BBC Conference 2021
Oct 25 – Oct 29 all-day


+1 905-237-2936



Do you have an upcoming project you would like to discuss?

Do you have any critical strategic objectives you want to achieve?

Get it in touch with us, and one of our team members will reach out as soon as possible


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