Client’s SituationHistorical reporting risk failure, corporate risk compliance reporting inadequate, unintegrated functional approach to cross functional deals. Our ObjectiveImprove the operational performance of end-to-end corporate real estate operations and concurrently establish a fully compliant SOX/BASEL risk and controls model. What we did Documented processes for all activities of the entire end to end real estate…
Client’s SituationReal estate negotiations for transactions taking too long, deals for space closing late with cost overruns and operational ramifications, space not most suitable, staff overwhelmed Our ObjectiveGain consensus of service needs, determine the reasons for performance breakdown, redesign processes and recommend full set of capability changes. What we did Determined space service needs of…
Client’s SituationThe organisation struggled to integrate and coordinate efforts across multiple functional departments and business units. Improving and optimizing processes with an end-to-end perspective was difficult. Our Objective Understand current organisational Business Process Management capability Assess organisational acceptance and appetite for process-based improvements Compare it’s capability to the other retailers to gage competitive advantage Create…
Client’s SituationImprove service to 1.5 million people, through 18 private operating companies, 53 municipalities, 5 public operating organizations and 15 non-profit agencies without increased government funding Our ObjectiveIdentify where to invest scarce resources to transform current operations and meet growing transit needs and expectations better leveraging corporate assets and facilities. What we did Conducted significant…
Client’s SituationFrequent project delays and budget over runs, duplication of effort among internal team and outsourcers, changes managed poorly through-out projects, accountability for all participants unclear Our ObjectiveEstablish an agreed basis for improving / streamlining Real Estate project management operations What we did End to end processes were analysed using Business Process Management and Lean…
Client’s SituationLarge, multi-year strategic change program needed a team of internal skilled change agents Our ObjectiveTrain current staff on methodologies and skills required for large change program within 3 weeks What we did Interviewed program stakeholders Assessed existing BPM, Project Management, Change Management methodologies Observed few colleagues in meeting and workshop sessions Customised training material…
Client’s SituationCompetition coming into the marketplace pushing this incumbent to radically change its business model with new owners taking control of the company requiring significant productivity improvement Our ObjectiveChange the company into an customer-centric, lean service provider for land, mobile and internet lines of business by becoming process centric in design and in the management…
Client’s SituationGlobal office set target of doubling size of Canadian and Brazilian business in market segments growing at only 2% per year with sustenance of return on net assets and generation of positive cash flow while changing to new ERP. Our ObjectiveFind breakthrough process innovations, new value proposition and business model. Specify all processes affected…