In her presentation, Sasha first defines business performance as the measurable results that activities, processes, products, services, systems and organizations are able to achieve. She then explains why continuous performance improvement is critical in today’s fast-paced business environment – if you’re not actively seeking ways to improve and innovate, you’re likely falling behind the competition.
Sasha shares her top 5 tools for effective performance improvement:
- Business Performance Dashboards with KPIs – Critical for measuring if you’re on track to meet targets. Need a balanced set of efficiency, effectiveness, quality and agility metrics.
- Business Process Architecture – Provides a taxonomy of all work done within an organization to understand the full landscape.
- Change Prioritization (Pain & Gain Analysis) – Allows you to visually prioritize processes to improve based on level of pain (problems) and gain (strategic importance). Critical for deciding where to focus improvement efforts and funds.
- Analysis, Redesign and Action Planning – Concept models, process maps and root cause analysis essential for rigorous, detailed analysis and design of future state.
- Implementation and Sustaining Change – Communication portal to track transformation progress critical for success. Must also address culture and behaviors to support changes.
In conclusion, Sasha urges going back to the office to identify key performance indicators, review scorecards and dashboards, re-evaluate project portfolios based on strategic alignment, apply processing improvement frameworks and measure implemented changes. The goal is continuous improvement driven by data and priorities.